Frequently Asked Questions
Everything you need to know about your MellowSquish experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit.
Are MellowSquish products ethically manufactured?
Yes, we prioritize ethical production. We partner exclusively with fair-trade certified factories that ensure safe working conditions and fair wages for all garment workers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna.
How should I care for my garments to ensure they last?
To maintain the softness and shape of your apparel, we recommend machine washing cold on a gentle cycle and tumble drying on low heat or air drying.